Return & Refund Policy

At Howdy Wallpaper, every wallpaper mural, peel and stick wallpaper, canvas print, and custom décor product is manufactured specifically for each order. Because our products are made-to-order, we maintain a strict return and refund policy to ensure quality and fairness for all customers.

Important: All products are custom-made and are therefore not eligible for return or refund except in cases of verified manufacturing defects, transit damage, or incorrect products received.

Returns

No Returns Accepted

Since all products are custom-manufactured according to the specifications selected by the customer, returns are not accepted.

Change of mind after placing an order
Incorrect measurements provided by the customer
Wrong design, material, or size selected during ordering
Color variations between screen display and printed product
Delayed deliveries caused by shipping carriers or customs authorities
Installation-related issues or installer errors
Products that have been cut, installed, altered, or used

Refunds

Refund Eligibility

Refunds are generally not available for custom-made products.

Once an order enters production, it cannot be cancelled, returned, or refunded.

Approved claims may qualify for a replacement or reprint rather than a refund.

Damaged or Defective Products

48 Hour Claim Window

If your order arrives damaged or contains a manufacturing defect, please notify us within 48 hours of delivery.

To submit a claim, please provide:

Order Number
Opening Video
Clear photographs of the product
Clear photographs of the packaging
Detailed description of the issue

Claims submitted after 48 hours of delivery may not be accepted.

Replacement Policy

Replacement Only

If our quality assurance team confirms a manufacturing defect, printing defect, shipping damage, or production error, Howdy Wallpaper may, at its sole discretion:

Reprint the affected product
Replace the affected product

Replacement requests are subject to review and approval.

Inspection Before Installation

Inspect Before Use

Please inspect all products carefully before installation.

No claims will be accepted once the product has been:

Installed
Partially installed
Cut
Modified
Altered

Installation of the product constitutes acceptance of the product in its delivered condition.

Measurements & Customer Responsibility

Customer Responsibility

Customers are responsible for verifying all measurements, quantities, shipping information, and customization details before placing an order.

Howdy Wallpaper is not responsible for errors resulting from incorrect information provided by the customer.

Color Variations

Printing Disclaimer

Actual printed colors may vary slightly from images viewed on mobile devices, tablets, laptops, and monitors.

Such variations are normal within the printing industry and shall not be considered manufacturing defects.

Shipping Delays

Delivery Information

Delivery dates are estimates only.

Howdy Wallpaper is not responsible for delays caused by:

Courier services
Customs inspections
Weather conditions
Public holidays
Government actions
Force majeure events

Customs Duties & Taxes

International Orders

International customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or similar charges imposed by their destination country.

Limitation of Liability

Legal Protection

Our maximum liability shall never exceed the purchase price paid for the affected product.

Howdy Wallpaper shall not be liable for:

Installation or labor costs
Removal or reinstallation expenses
Loss of profits or business opportunities
Project delays
Third-party contractor charges
Accommodation, travel, or related expenses
Indirect, incidental, consequential, special, or punitive damages

Need Assistance?

For questions regarding returns, replacements, shipping damage claims, or order-related concerns, please contact our support team.

Email:
info@howdywallpaper.com

Website:
https://www.howdywallpaper.com